Help & Support
Frequently Asked Questions
Find answers to common questions about products, ordering, shipping, and payments.
Products
What products are available at City of Drinks?
City of Drinks offers a curated selection of premium beverages including Beer, Wine, Spirits, Whisky, Vodka, Gin, and many other high-quality drinks for every occasion.
Are all products 100% original and legally licensed?
Yes! All products we sell are 100% genuine, authentic, and officially licensed with duty paid. Quality and authenticity are our absolute priority.
What if a product is out of stock?
You can use the "Notify Me" feature on any product page. Enter your email and we will automatically notify you as soon as new stock arrives.
Ordering
How do I place an order on City of Drinks?
Browse our Catalogue, add your chosen items to the cart, and proceed to checkout by filling in your contact and delivery details. Secure payments are available via QRIS, Bank Transfer, and e-Wallets.
Is there a minimum purchase requirement?
There is no minimum order requirement. You are free to order any quantity according to your needs.
Can I cancel or modify my order?
Order cancellations can be made before your package has been processed and dispatched. Please contact our support team via WhatsApp as soon as possible.
Delivery & Shipping
Does City of Drinks offer nationwide delivery?
Yes! City of Drinks provides delivery across Indonesia. All orders are carefully packed with protective cushioning to ensure they arrive in pristine condition.
What is the estimated delivery time?
Delivery speed depends on your location and chosen courier. Same-day / instant delivery is available for Greater Jakarta / Tangerang areas. Nationwide shipping takes approximately 1–3 business days.
How are shipping fees calculated?
Shipping costs are calculated automatically based on total package weight, selected courier service, and destination address. Detailed costs appear transparently during checkout.
Payment & Security
What payment methods are supported?
We support instant payments via QRIS (compatible with GoPay, OVO, ShopeePay, Dana, BCA Mobile, etc.), Virtual Accounts, and major Bank Transfers powered by Xendit.
Is shopping on City of Drinks secure?
Yes, transactions on City of Drinks are 100% secure. Our payment gateway uses bank-grade encryption and complies with international security standards.
Still Have Questions?
Our dedicated team is ready to assist you. Get in touch with us directly via WhatsApp!